Washington's Source for Real Estate Education

Gain an improved understanding of the role of policies in reducing liability and improving performance.

Gain an improved understanding of the role of policies in reducing liability and improving services.

The course covers:

• Importance of a policy manual
• Important policies
• How to develop a policy manual
• Office policies
• Electronic and Internet policies
• Standard forms
• Mandatory disclosures
• Improving customer service
• Increasing compliance with laws
• Ethics
• Risk management

Learning Objectives:

• Explain importance of a policy manual
• Increase compliance with the law
• Improve level of service to consumers
• Better management of high-risk areas of practice
• Aid the in the development of a policy manual