If you have questions concerning any of REMI School`s Terms and Conditions, please feel free to contact REMI School's Customer Service Department.

CHECK WITH LICENSING AUTHORITY AHEAD OF COURSE PURCHASE
By purchasing any of REMI School products, you accept responsibility for ensuring the product meets the requirements of the licensing authority of the State in which you intend to receive credit.  By purchasing any of REMI School products you agree and accept that REMI School sending you emails regarding your course status and credits.  These emails are sent as a courtesy only.  While REMI works to provide good and accurate information to assist in decision-making, the licensing authority is the official authority with definitive information and answers regarding licensure requirements. Prior to acting on any information given to you by REMI, you should confirm the accuracy, completeness, and datedness of the information with the State licensing authority.  REMI is purely a school and its scope its scope is to provide courses and process completions of the courses you (in conjunction with the licensing authority) determine are required for your license.

Following completion of the course, it is your responsibility to ensure their course credit / completions have been received by the State and that the customer / licensee’s requirements have been met in full.  In so doing, it is your responsibility to keep abreast of any deadlines, changes to license requirements, etc.   It is your responsibility to complete the courses well ahead of any deadlines to allow for processing or any unexpected circumstances (such as not being able to receive credit for a course). 

COURSE COMPLETION CRITERIA
You will want to receive credit for your course completion – this means you want to be sure you have completed the course and any pre and post requisite steps required for that course and process to be considered complete.  Course completion criteria varies form State to State.  You are responsible for understanding and completing the steps / criteria required for your course to be considered complete, and consequently processed.  In many courses there is a time investment set by the State that is required to be enforced by the school’s learning management system.  For example, if you were to fast forward through our audio, you skipped content and have shorted the clock hours such that you have not met the State’s study and time requirements.  This impacts your ability to receive credits.  For some States / courses require you pass quizzes, exams, complete surveys, interactive exercises and, or submit paperwork to REMI or a State entity / licensing authority. Once you believe you have completed the course and required be sure to check for any missing steps for completing the course criteria – if you are not sure, contact REMI School or the State entity directly.

REMI in no way guarantees you will receive a passing or favorable score on its courses or State licensing exams.  By using information and courses provided by REMI, you release REMI School from any judgment, responsibility or damages incurred by not passing the exams – to include not meeting employer deadlines for current or prospective jobs.

LICENSE INFORMATION 
It is the responsibility of the student to provide REMI School with the student's correct and complete real estate license number and correct and complete first and last name as is currently on record with the entity that issued the student's license. REMI School is not responsible or liable for any disciplinary action by any regulatory entity including, but not limited to, late/ reinstatement fees or changes in license status to the licensee as a result of incorrect license information provided by the student. The licensee / student / customer is responsible for ensuring the name appropriately shows in their account and on any certificates or paperwork generated by REMI School or submitted by REMI School to yourself, the State, a Broker or any other entity.

COURSE CREDIT REPORTING / PROCESSING TIME
Students are responsible for ensuring REMI School has all of the information necessary to complete the processing of their course completions (for example, license numbers, State accounts, where applicable).  Course completions are typically processed within 72 hrs, however, you will want to allow 10 days to be safe.  The date in which the course is indicated as complete will be the actual date of completion as opposed to the date in which the completion is processed. 
At times REMI School will ask you to provide certain information or complete certain steps as a prerequisite to having your course completion processed. Many times, it will require you provide a real estate license number of unique identifier and perhaps complete a survey or set of quiz items. However, sometimes other steps are required (ex: complete surveys, pass quizzes, complete interactive activities, create an account with the State, get a paper notarized ahead of taking a State licensing exam, etc.  These are only examples – your requirements may vary. 

Certain courses may require pre-requisites. For example, in certain States, you may need to have a certain number of years as a Salesperson prior to applying to become a Broker. Each State has their own requirements. You may need to take certain courses prior to taking other courses. 

It is your responsibility to ensure that REMI School and the State have what they need to process / receive your course completion.  If you have any questions, be sure to contact REMI School in a timely manner, at least ten days ahead of any deadlines.  Properly pace yourself for any State specific rules regarding how many credit hours are allowed to be completed per day.  REMI will not be able to report completions that are in violation of State restrictions on the amount of content or number of courses that can be completed within a set time period. 

Licensees are responsible for completing their courses ahead of time to ensure proper processing time for their credits to be reported ahead of any State deadlines. Courses that expire ahead of their completion are not subject to partial credit and will not count toward State licensing requirements.  Courses for which inadequate information has been provided (ex: real estate license numbers) may not be processed. Following each course completion, be sure to check for any steps such as required surveys that must be completed for your completion to be put in queue for processing. As an example, for years in Hawaii, the State required an end-of-course survey – and unless this survey was completed, the course was not able to be submitted for processing.

In some States REMI School does NOT report your credits to the licensing authority! In some States the licensee is fully responsible for maintaining records of their certificates / records and, or submitting them to the State.  In other words, there are certain States for which REMI does not or is not permitted to submit your course completion on your behalf.  Instead, the State requires you do so directly or to hold on to those records in case of audit etc. Lastly, Your State may require you to hold a copy of your records for a certain number of years. In some States, completion certificates do not need to be submitted to the State unless by request / audit by the State’s licensing authority.  It is your responsibility to keep copies of your certificates / records handy. Be sure to be aware of your State’s process to comply.
 
COURSE CREDITS TRANSFER (we do not transfer)
REMI School is not authorized to accept transfers of courses / credits from other organizations.  To determine if you are able to bypass any education requirements, please contact the respective licensing authority directly.

GENERAL REFUND POLICY 
Once purchased, there is no refund for our courses / products. Partial credit is not given for any course.

PROMOTIONAL / DISCOUNT CODES 
Individual promotional codes must be applied at checkout. No refund for a promotional code/discount will be granted after checkout. Unless otherwise specified, promotional codes are not eligible for use in conjunction with other offers / discounts. 

To see if your Company is eligible for a Company-wide discount code, contact REMI School directly.  Codes that are specific to your particular company should not be shared with those who are outside the company and could jeopardize the offering of that discount in the future.

COURSE EXPIRATION
Unless otherwise specified, all courses, whether pre, post license or continuing courses expire six months from date of purchase.  Where possible, the company provides one courtesy extension after the first six months expire.  After the combination of the two six month periods, the company will make judgments on additional extension terms on a case by case basis.  Courtesy extensions are subject to interruption and termination at any time as there are website maintenance or other changes that may impact accessibility.  In the rare case that the State expires, discontinues or no longer allows credit for a course during the initial 6 month period, REMI School reserves the right to substitute the inactive course for other comparable course(s) where possible.  Prior progress on the now inactive course may be lost. REMI does not warrant that access to its website, information, products are materials will be uninterrupted.

CORRESPONDENCE WITH OTHERS ABOUT YOUR ACCOUNT
At times REMI School may be contacted by, or may initiate contact with those with an invested interest in your course completion, such as a State licensing authority, an employer, or a prospective employer.  By using REMI’s websites, courses, or products you give permission for REMI School to communicate about your enrollment, course selection, course status and reporting status. 

TECHNICAL SYSTEM REQUIREMENTS 
REMI School’s courses are delivered through a secure and proprietary Learning Management System (LMS). The LMS is accessible online through common internet browsers including Chrome, Firefox, Internet Explorer, Microsoft Edge, and Safari. A reliable internet connection capable of supporting online streaming video is required. Operating system updates and basic programs such as Adobe Acrobat (PDF viewer) may be useful or required.  It is your responsibility to use reliable, updated anti-virus programs ahead of downloading courses / products. REMI School is not responsible or liable for any damage caused by viruses or hazards associated with your use of the website or any external links that are linked to our websites. REMI School is happy to assist with a reasonable level of assistance with technical issues related with operating our courses – however, it is no substitute for a computer technical support company.  Customers are responsible for enlisting the help of independent computer help as REMI School is not responsible for computer repairs, diagnostics, malware or virus resolution and other technical challenges (such as generally how to use your device/computer).  REMI is first and foremost a school and not a technical support company.  REMI School reserves the right to determine the point at which you are better served by outside technical support.

ENROLLMENTS / ADMISSION POLICY
Enrollments are accepted online or by phone at (808) 230-8200.   REMI has an open admission policy; It does not discriminate based on race, sex, orientation, religion, ethnic origin, or disability.

Though you are free to enroll, it is your responsibility to ensure you are eligible to receive course credit with the State.  For example. in some states you must be 18 or older to have a real estate license.  Other States may have requirements related to citizenship.  You will need to check with your State’s licensing authority about any requirements they may have.

PRE-LICENSING COURSE PASS RATES

Some States, including Michigan, require schools provide the percentage of students who have passed the program in the recent calendar year.  When applicable, this data is provided on the Pass Rates page: https://remiteam.com/passrates

ATTENDANCE AND PROGRESS POLICY 
Students must complete 100% of the learning material of a course and demonstrate mastery of the learning material to receive credit hours for the course. Students not completing 100% of the material will not be issued certificates of completion to receive credit hours for a course. Students must spend a minimum of 50 minutes (60 minutes in some states)/per hour of approved credit in the learning management system. Example: for a six (6) credit hour course, a student must be actively engaged in the course for 300 minutes (6 X 50 minutes). Except as otherwise provided in these terms and conditions, Digital Learning Centers, LLC (ska REMI School) does not grant extensions for courses and does not have a probation policy in place for courses.

CONDUCT POLICY 
All customers of REMI School are required to act professionally, respectfully, and honestly. 

All students are expected to act respectfully to REMI employees, owners, managers, and fellow students. REMI School reserves the right to refuse or terminate services based on that individual’s unethical behavior or disrespectful interactions with REMI School staff or other students.  REMI reserves the right to define ‘disrespect’ and to refuse or terminate services and relationships with those it deems disrespectful.   Disrespectful behavior includes but is not limited to the use of profane language, sexual harassment, discriminatory language, threatening posture or threatening language.  REMI School staff do their best to answer questions an address issues to the satisfaction of the customer. REMI School’s policy is to terminate relationships and services with those individuals who demonstrate ongoing harassment or repetitive communications for which the individual has already received a response from REMI Staff. Possession of weapons, illegal drugs, and alcohol of any kind are not allowed at any time on REMI School property. Any violation of school policies may result in permanent dismissal from the school or refusal of services. There is no refund in such cases of disrespectful, dishonest, unethical or harassing behavior.  The President of REMI School is the ultimate decision maker. Where appropriate, the President of REMI School will review each case and decide whether to grant re-admittance.

HONOR CODE POLICY
All students are required to complete the course work firsthand without any unauthorized aid.  Those customers who fail to comply with the honor code can be dismissed from the course roster without refund.  Credit will not be issued in full, or in part to those customers who violate the honor code policy.

COPYRIGHT POLICY 
All Rights Reserved. All course materials offered by REMI School are copyrighted by either REMI School, its Instructor(s) or its licensed content providers. The accessibility of the information is provided solely to the person on the account.  The account holder is not authorized to reproduce, distribute, publish, sell, share online, circulate, or broadcast materials provided by REMI.  With regard to both physical, electronic and online formats, no part of REMI School’s course content may be reproduced, retransmitted, distributed, sold, published, broadcasted or circulated or shared over social media networks, including to individuals in the same company or organization, without the express written consent of REMI School. Course materials may not be stored on shared networks or made accessible to anyone other than the account holder.  Course materials shipped in hardcopy formats or received electronically via the Internet may be displayed or printed for your personal, non-commercial use only. Purchase of a course includes a license for one person to use the course materials for a period of 6 months from the date of purchase or shipment unless otherwise dictated by State rules and guidelines.

LEGAL WAIVER 
REMI School and its authors, publishers, staff, sponsors, and advertisers are not engaged in the rendering of legal, accounting, tax or other professional advice. You should seek the services of a competent advisor prior to decision-making in your field. Further, while REMI School provides packages and courses designed to meet the licensees’ needs, IT IS SOLELY THE LICENSEES' RESPONSIBILITY to ensure they have ordered and completed the correct number and type (mandatory/elective) of hours to renew their license by their state deadline. By purchasing REMI School, you hereby agree to hold harmless and release REMI School, and its directors, officers, agents, and employees from any and all liability or loss or damage based on, or in any way related to, the above in any form or fashion, REMI School’s course content.

FOR INFORMATIONAL PURPOSES ONLY 
The content on REMI School’s websites is intended to be used for informational purposes only. Products and services offered by REMI School are not available in all states or license types. REMI School does not guarantee that the information on REMI School will be accurate, complete, or current. The Website may also contain technical inaccuracies or typographical errors. REMI School will, from time to time, revise the information, products, and services described on REMI School’s websites reserves the right to make such changes at any time without notice.

REMI works hard to create quality products.  REMI does not warrant or guarantee the information on its website or within its materials are error-free, or that defects will be corrected. 

PRIVACY STATEMENT 
At no time will REMI School sell any personal information we receive from you to marketing companies.  However, if at any time REMI should partner or be obtained by another Company, REMI School will release your information to partners or parent company if applicable. REMI School may provide your information to your referral source in the event you were referred to REMI School from a third party. From time to time, REMI School may send you advertising and other information about products or services.  As a visitor or customer of REMI School, you agree to the collection and use of your information by REMI School. By contacting REMI School by way of its advertising, visitation to its products / website or by using the products / websites, you agree that REMI School may at times contact you by phone, email, chat, social media.  Usually this contact is in the interest of announcing new products, following up on your inquiries or to resolve any issues that impact your ability to complete your course, enrollment or the processing of your completion.

ACCESS TO MATERIALS, WEBSITE SERVER, AND NETWORK
REMI does not warrant that access to its website, information, products or materials will be uninterrupted, or that REMI school website, network or server are free of viruses or other harmful components.

EXTERNAL WEBSITE LINKS 
At times REMI may provide links to external websites; websites that are hosted outside the REMI network.  It should be assumed that REMI has no influence or control over the information on the external website, its connectivity, its product information, domain renewal status, its accuracy, its virus or malware status, and other factors that may impact the operation or usage of that information.   Any hyperlinks to other Internet sites on REMI School websites or products or advertising, are included as a convenience for you as a visitor / customer to REMI School. REMI School makes no judgments or warranties with respect to the accuracy, timeliness, sufficiency, or fittingness of the content of any of these hyperlinks, and REMI School assumes no liability for the content or presentation of the hyperlinks. By providing a hyperlink to a service or third party website, REMI School does not endorse the linked service or website, its content, or its sponsoring organization. We encourage you to read the Privacy Statements of each and every website to which you link. Please note that these websites may or may not have privacy policies and those policies may be more or less restrictive than REMI School’s privacy policy.

SECURITY 
REMI School takes standard precautions in seeking to ensure that its systems are secure and that they meet industry standards, including the application of firewalls for its Internet-based systems. When appropriate, REMI School employs the use of encryption technologies, user authentication systems (e.g., passwords, personal identification numbers) and access control mechanisms. With that said, REMI School does not guarantee that your information is safe from an attack on its systems. By purchasing from REMI School or any of its sponsors or affiliates, you hereby agree to hold harmless and release REMI School, and its directors, officers, agents, and employees from any and all liability or loss or damage based on, or in any way related to, the above in any form or fashion. REMI does not guarantee that its websites, network and server are free of viruses or other harmful components.

REMI School has the right to terminate your account at any time if REMI School has reason to believe that your account is being accessed fraudulently and / or by someone other than yourself.  Account sharing is strictly prohibited.

COOKIES
As you browse REMI websites and ad networks, REMI School, may place anonymous cookies on your computer, and use similar technologies, to understand your interests based on your online activities to tailor more relevant content to you.  REMI School may use the cookies to carry out transactions requested by you, to remember choices you have previously made or data you have previously entered such as license numbers, shopping cart content, etc. The cookies are also collected to understand and evaluate the use and utility of various pages and functionality of the website.

INFORMATION PROVIDED "AS IS" 
REMI School provides products and information ‘as is’ without warranties either expressed or implied.  By agreeing to these terms and conditions, you agree to not hold REMI School liable for your use of the written and verbal information provided by REMI.  You agree the information provided cannot be used as a substitute for professional and legal advice. 

REMI works hard to create quality products.  However, REMI does not warrant or guarantee the information on its website or within its materials are error-free, or that defects will be corrected. 

LIMITATION OF DAMAGES 
REMI School is not liable for direct or indirect damages that may arise out of the use or inability to access, use or apply the information and services it provides. REMI accepts zero liability for impact of enrollment, usage of services on the relationship with the licensee / customer / visitor and their professional relationships with the licensing authority, State organizations, employers, colleagues and prospective employers.  REMI School is not liable or responsible for your communication with the State, your employer or other individuals for that have an invested interest in your course completion status. 

POSTAL ADDRESS 
REMI School does business primarily through email, phone, and the websites’ chat services. Our postal address is REMI School is: 2711 Willard Rd, Richmond , VA 23294, USA. You will find a quicker response by contacting us by email or phone.  Payments are made through our online system or over the phone.  By nature of our being an online business; and not expecting physical paper correspondence, please note that we do not regularly monitor our postal address for customer communications.

Please let us know if you have any questions about the terms and conditions prior to purchase.

Thank you for choosing REMI School, Digital Learning Centers.  We hope you enjoy the courses.


Last updated: 022924